Over the last 1 1/2 months, Mynders and I have been working from our Colorado cabin, and we have noticed a significant drop in our Internet speed. It was most noticeable when we downloaded a big file.
At first, we thought it was due to all the summer visitors returning to their cabins and over-taxing the single high speed internet trunk line (via a telephone carrier) coming into our community. We were at the point that we were thinking about circulating a community petition to send to the phone company requesting more bandwidth.
Customer Service & Technical Support to the Rescue
You know the drill. Too often when you have a technical problem, the Customer Service people give you the run around…maybe even tell that you really should get a more expensive account.
This time it was different. When the Customer Service person suggested I talk to the Technical Support Rep, I was reluctant. What more could they tell me? I’d been down that road before. She persisted. I relented…and am I ever glad I did.
Our multi-computer setup had apparently been creating the problem!
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